Risky Habits treats its business very seriously and your satisfaction is of the highest importance. Accordingly, we have developed a Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to returning products (Products) to us.
When will I be entitled to a refund or exchange?
You will be entitled to a refund or exchange where: the Product is faulty or not fit for the purpose that Products of that kind are commonly bought; the Product does not match the sample or description advertised on the Risky Habits website; or we are required to do so under any relevant laws.
In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a replacement or exchange, please raise an issue. You must provide us with: your full name, address and telephone number; the original order number; and the reason for claiming the replacement or exchange.
Returns / Replacements
In the event you have received a defective item, please raise an issue immediately with the following information:
- Your account email address
- Your order number
- Which item is defective
- A description of the issue
- Photographic or video evidence
Unless proof of the defect has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified immediately.
Please do not return any defective goods unless advised by a member of our support team, it may result in a slower resolution time.
Return delivery charges
Return delivery charges are your responsibility. We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the Product to us via Registered Post so that the delivery can be tracked, and that you take out shipment insurance.
Exchanges
We do not exchange Products.
We only replace items if they are defective or damaged.
Please choose your items carefully and don’t hesitate to reach out to us if you require more clarification and help in choosing your sizing.
We’re always happy to help!
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
SHIPPING
Delivery time: What do working days mean ?
In order to avoid misunderstandings, in this article we would like to explain briefly how the processing times are calculated.
Experience has shown that we need about 1-5 working days for processing/fulfillment after the order has been received with 95% of orders shipped in less than 48 hours.
- Working days are Monday to Friday for us .
- Orders received by 12:00 (UTC-7) count towards the current business day.
- The same applies to orders shipped by 18:00 (UTC-7).
In addition to the processing time, the shipping time must also be taken into account.
This is approx. 1-5 working days within the United States; Deliveries worldwide usually take 5-14 working days.
The exact delivery time depends on the destination country.
Worldwide shipping
We ship to a total of 223 countries. How long shipping to these countries takes also depends on a possible clearance time at local customs authorities. Unfortunately we have no influence on this!
What can I do if my order was damaged during shipping?
In the event your order was damaged during shipping, please raise an issue immediately with the following information:
- Your account email address
- Your order number
- Which item is damaged
- A description of the issue
- Photographic or video evidence
If your parcel has been damaged upon delivery, please take photographic evidence and include it with your request.
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified immediately.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
My order has not been delivered or has been lost?
Before contacting us, please check and make sure that
- the order was not delivered to a neighbor or service point of the carrier.
- you provided the correct delivery address.
- the delivery time is in an irregular time frame (US: > 2 weeks, EU: > 3 weeks).
A shipment is therefore lost if the goods are not delivered within 4 weeks of shipment.
If the order should have been delivered according to the shipment tracking and you have not received it, it was usually handed over to a neighbor or the carrier’s service point. Your can of course also contact the shipping company directly. If this does not lead to a result, we will submit an investigation request. Please understand that in such a case we cannot initially deliver a replacement due to negative experiences. You are, of course, free to arrange for a reprint to be made directly at your own expense.
What can I do if an order could not be delivered and was sent back to you?
It sometimes happens that we receive back orders if you have given an incorrect delivery address or the order was not picked up at a service point after a delivery attempt. The responsibility lies with you.
Undeliverable shipments are usually automatically returned to us. We will then ask you to provide us with a new delivery address if the order is to be shipped again. However, we have to charge shipping and handling fees again for this.
Please note that returns not processed within 30 days of the call for action will be donated to charity or destroyed.
Enquiries
If you have any questions regarding the Returns Policy, please email us at [email protected]
Returns Policy last updated on 8 August 2023.